Privacy Policy in Plain English

The short version

We collect only what you send us in a form or an email, plus the standard visit logs every web server keeps.
No cookies. No ad trackers. No scripts from other companies.
We never sell, rent or trade your information.
Sending a form doesn’t put you on a mailing list.
To see, fix or delete what we hold about you, email hello@conicpro.com.

Who we are

This site is run by the ConicPro team: the developers and designers who build the sites. We are based in Serbia. The ConicPro team is the party responsible for the personal information described on this page.

Contact for anything about privacy: hello@conicpro.com.

What we collect

When	What we get	Why
You ask for a free website audit	Your name, email and website address. If you choose to add them: your type of business and anything you want us to know.	To prepare your audit and email it to you.
You use the contact form	Your name, email, what you need and your message. If you choose to add it: your phone number. If you came from a link on our pricing page, the package or plan you were looking at.	To answer you.
You send any form	The date and time and which form you used. To stop floods of spam we also keep a scrambled (hashed) fingerprint of your IP address, with the times of the forms sent from it. It can’t be read back as an IP address. We don’t store your IP address with your message.	To keep a record of the request and to block spam and abuse.
You email us	Your email address and whatever you write.	To answer you.
You visit the site	Standard server logs: IP address, date and time, the page requested, the page you came from, and your browser and device type.	To keep the site secure and find errors.
You become a client	Billing details, your signed agreement, project files, and the logins you share with us.	To do the work, send invoices and keep the records the law requires.

You ask for a free website audit

What we get: Your name, email and website address. If you choose to add them: your type of business and anything you want us to know.
Why: To prepare your audit and email it to you.

You use the contact form

What we get: Your name, email, what you need and your message. If you choose to add it: your phone number. If you came from a link on our pricing page, the package or plan you were looking at.
Why: To answer you.

You send any form

What we get: The date and time and which form you used. To stop floods of spam we also keep a scrambled (hashed) fingerprint of your IP address, with the times of the forms sent from it. It can’t be read back as an IP address. We don’t store your IP address with your message.
Why: To keep a record of the request and to block spam and abuse.

You email us

What we get: Your email address and whatever you write.
Why: To answer you.

You visit the site

What we get: Standard server logs: IP address, date and time, the page requested, the page you came from, and your browser and device type.
Why: To keep the site secure and find errors.

You become a client

What we get: Billing details, your signed agreement, project files, and the logins you share with us.
Why: To do the work, send invoices and keep the records the law requires.

That is all. We don’t buy data about you, look you up in data brokers’ lists, or build a profile of you.

Our forms stop spam bots with a hidden field, a timer and a limit on how many forms one connection can send per hour. There is no CAPTCHA and nothing is sent to another company to check you.

Please don’t send passwords, card numbers or health details through our forms. When a project starts, we’ll agree on a safe way to share logins.

Our demo sites

The sites under /demo/ are concept projects for made-up businesses. Their forms are there so you can try them on your phone.

What you type into a demo form is not saved and not sent to anyone. Still, there’s no need to use real details there.

What we use it for

To reply to you and send the audit or quote you asked for.
To do the work you hired us for and to look after your site.
To send invoices and keep business records.
To keep this site secure and free of spam.

We don’t use your information for advertising. We don’t make automated decisions about you. A person reads every message.

Our legal reasons for using it

Privacy laws differ from place to place. We apply the same standard to everyone, wherever you live. In plain words, we use your information because:

You asked us to. You sent a form or an email and want an answer, an audit or a quote. For visitors from Canada, this is your consent, and you can take it back at any time by emailing us.
We have an agreement with you. If you are a client, we need your details to do the work and to bill you.
The law requires it. We have to keep invoices and accounting records.
We have a fair business reason. Keeping server logs and blocking spam protects the site and everyone who uses it. We keep this to the minimum.
You gave clear permission. This applies only to things like a mailing list, if we ever start one. You can withdraw permission at any time.

If you are in the UK or the EU, these match the legal bases in the GDPR: steps before a contract, contract, legal obligation, legitimate interests and consent. If you are in the US, the short version is: we use your information only for the reason you gave it to us.

Cookies and tracking

This site sets no cookies. That is why you didn’t see a cookie banner.

It loads no scripts, fonts, maps or pixels from other companies. No Google Analytics, no Facebook pixel, no ad networks, no session recording.

We don’t run any visitor analytics on this site at the moment.

Where your information is kept

Website, form messages and server logs: on our web hosting account with Hostinger.
Email, including a copy of every form message: with our email provider.
Who can read it: only the two people at ConicPro. We read and answer messages from Serbia.

Hostinger and our email provider store and process data for us under their own data protection terms. They may do this in countries other than yours.

Form messages are saved in a file that can’t be reached from the web. The whole site runs over an encrypted connection (HTTPS).

No system is perfect. If something ever goes wrong and your information is affected, we will tell you.

How long we keep it

Inquiries and audit requests: up to 24 months after our last contact, then deleted. If you become a client, they become part of your client record.
Client records: for as long as we work together, and after that for as long as tax and accounting law requires.
Server logs: kept for a limited time by our hosting company, then deleted.
Sooner, if you ask. Email us and we’ll delete what we aren’t legally required to keep.

Emails from us

Sending a form doesn’t sign you up for anything. We reply about what you asked for, and may follow up on that same conversation. That’s it.

If we ever start a newsletter, you will only get it if you clearly sign up for it, and every email will have a one-click way out.

Your rights

Wherever you live, you can ask us to:

show you what we hold about you and send you a copy
correct anything that is wrong
delete your information
stop using it, or use it less
take back a permission you gave earlier

To do any of this, email hello@conicpro.com from the address you used with us. It’s free. We reply within 1 business day and finish the job within one month.

We may ask a question or two to make sure we’re talking to the right person. We will never treat you differently for using these rights.

If you are unhappy with how we handled your information, please tell us first. You also have the right to complain to the privacy regulator where you live: your national data protection authority in the EU or UK, or the Office of the Privacy Commissioner of Canada. In Serbia, where we are based, it is the Commissioner for Information of Public Importance and Personal Data Protection.

Websites we build for clients

When we build or look after a client’s website, the information that site collects belongs to the client, not to us. We touch it only as far as the work requires, and only on the client’s instructions.

Each client is responsible for their own site’s privacy policy.

Children

This site is for business owners. It isn’t aimed at children, and we don’t knowingly collect information from anyone under 16.

If you believe a child has sent us their details, email us and we’ll delete them.

Changes to this page

If we change how we handle information, we update this page and the date at the top. If the change is a big one, we’ll say so in a note at the top of this page.

We won’t use information you already gave us in a new way without telling you first.

Questions?

Email hello@conicpro.com. We’re online 9am–5pm Eastern, Monday–Friday, and a person will answer within 1 business day.

The rules for using this site and a summary of how our projects work are on the terms page.

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Privacy, in plain English